Homeleigh Garden Centre Ltd is committed to protecting and respecting your privacy.

This page explains:

  • What personally identifiable information of yours is collected
  • What organisation is collecting the information
  • How the information is used
  • With whom the information may be shared
  • What choices are available to you regarding collection, use and distribution of the information
  • What kind of security procedures are in place to protect the loss, misuse or alteration of information under Homeleigh Garden Centre’s control
  • How you can correct any inaccuracies in the information.

Our primary goal in collecting personal information from you is to provide you with a smooth, efficient, and personalised experience while using our website. This allows us to provide services and features that most likely meet your needs, and to customise our service to make your experience easier and quicker.

To fully use our website and make purchases, you will need to register as a customer, where you will be required to provide us with your contact information and some other information relating require to process any orders you place with us. We automatically track certain information about you based upon your behaviour on our site. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand and serve our users.

We use a web analytics tool to analyse site usage, how our users arrive at our site, what they do on the site, what browser they are using and on what operating system etc. However, this analytics data, collected via a JavaScript tag in the pages of our site, is not tied to personally identifiable information

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit www.aboutcookies.org for detailed guidance.

The following describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete www.homeleighonline.co.uk cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

We have listed all the cookies which are used on this website.

We use personally identifiable information about you to improve our marketing and promotional efforts, to statistically analyse site usage, to improve our content and product offerings and to customise our site’s content, layout, and services. We believe these uses allow us to improve our site and better tailor it to meet our users’ needs.

We use your email address to send you newsletters or other communications that you have requested from the Site. Out of respect for our users we offer an opt-out (see Section 4below).

We use information in the file we maintain about you, and other information we obtain from your current and past activities on the Site, to resolve any disputes, troubleshoot problems and enforce our Terms & Conditions. At times, we may look across multiple users to identify problems or resolve disputes, and in particular on rare occasions we may evaluate your information to look for users using multiple User IDs or aliases.

We take online payments for our products and/or services. We use DataCash as our external payment provider. In addition to the information outlined above, we require the billing address of the credit card you use so that we can pass this to DataCash who check the address against the cardholder’s details for security purposes. We don’t store the credit card details on our server but we do store the billing details and a unique reference to your card details on the DataCash server so that we can process refunds or so you can pay again with the same card more easily. We also use the billing details in case we need to contact you regarding payments e.g. for a failed transaction. DataCash requires that you provide your credit card details to process the transaction. This is done on our secure server and this data is passed immediately and securely to DataCash for their processing. All communications between our servers and DataCash pass over an encrypted connection using SSL (Secure Sockets Layer).

Your Personal Information is stored in our databases. Please note that the information you enter is not transferred outside of the European Economic Area by Homeleigh Garden Centre Ltd. There may be circumstances thought where we need to provide appropriate details to third parties to complete the service purchased by you (such as passing your details to a delivery company to effect delivery of goods you have purchased). In these circumstances, we cannot confirm where these third parties store their data. By submitting your information, you consent to this transfer.

Homeleigh Garden Centre Ltd complies with the UK Data Protection Act 1998.

As part of the registration process for joining as a customer of Homeleigh Garden Centre Ltd you have the opportunity to opt in to our marketing email communications. If at any stage you wish no longer to receive any emails that you receive from the site you can stop them coming by changing your preferences in the “Newsletter Preferences” section under “My Account”. You can also opt-out directly by using the Unsubscribe links contained within these e-mails.

Our Disclosure of Your Information

We do not sell or rent any personally identifiable information about you to any third party.

Unfortunately, due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy.

By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorise us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, Intellectual Property Rights infringements, or other activity that is illegal or may expose us to legal liability.

We do aggregate personally identifiable information and disclose such information in aggregate to advertisers and for other marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to personally identify you. There are some cases where we do pass on your personal details, however we only do this if you explicitly agree to this, typically by checking an opt-in checkbox where the default position will be that you do not agree to your details being passed on. For example, where we have events such as Supplier Showcases you may choose to opt-in, at the time of registering for the event, to allow your details to be passed on to those presenting.

we store a unique reference against your card details which allows us to process refunds automatically. Only the last four digits of your card number are available to Homeleigh Garden Centre’s admin staff. The first twelve digits are hidden so that Homeleigh Garden Centre’s staff cannot see your full card details. None of your card or billing details are published on the site in any way, nor are they visible to other users on your membership account.

Homeleigh Garden Centre cooperates with law enforcement inquiries and other third parties to enforce laws, Intellectual Property Rights and other rights. Local and international law enforcement agencies can request and may receive your personally identifiable information

From time to time we use third party Suppliers and Service Providers to facilitate our services. Where any Service Provider collects information directly from you (such as the situation where we ask a Service Provider to conduct a survey for us) you will be notified of the involvement of the Supplier or Service Provider, and all information disclosures you make will be strictly optional.

Except as specifically permitted by this section, you may not disclose your Homeleigh Garden Centre password to any third parties nor share it with any third parties. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password by visiting the “Change Password” section in “My Account”.

You may, however, disclose your password to certain third parties with whom Homeleigh Garden Centre has entered into specific contractual and technical arrangements designed to safeguard your password, in order to enjoy the benefits of those third parties’ services.

If you wish to change your password you can do so at any time through the “Change Password” section in “My Account” section of the site.

You can at any time review and change the information you submitted during registration by visiting the “My Account” section of the site.

You must promptly update your information if it changes. Once posted, you cannot change or remove any public postings made in our forums or other message areas or the feedback area.

You can at any time ask to see and have removed any information that we have stored on you, though we reserve the right to charge for this service. Please contact Homeleigh Garden Centre if you would like your personal information removed. We will retain in our files information you have requested to remove in some circumstances, such as to resolve disputes, troubleshoot problems and enforce our Terms & Conditions. Further, such prior information is never completely removed from our databases due to technical constraints and the fact that we back up our systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests that it be removed.

Except as otherwise expressly discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are other members of the Site or other sites throughout the Internet, different rules may apply to their use or disclosure of the personal information you disclose to them.

In order to process and help protect your credit card details, we use SSL (Secure Sockets Layer) to secure all communications between the site and you where sensitive information is being exchanged. This includes (but is not limited to) Registration, Login, My Account and Checkout pages.

On the Homeleigh Garden Centre site we use best endeavours to safeguard the confidentiality of your personally identifiable information but we do not use encryption to store your personally identifiable information. This is because we do not believe that the personal information we currently collect warrants such measures and the accompanying loss of speed experienced. You should be aware that “perfect security” does not exist on the Internet.

If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will make any changes to this Privacy Policy and post them to our site. It is up to you whether you then continue to use the site and Homeleigh Garden Centre’s services following such changes. However, it is assumed that you accept such changes if you continue to use the site and services. If you do not accept such changes then you should stop using Homeleigh Garden Centre’s site and services and contact us, as per above, should you wish to have any of your details removed.