1. These Rules (including our Homeleigh Privacy Policy) govern the collection and use of Points.
  2. The Reward Club is in effect from 5th March 2018 and any purchases made prior to this date are not eligible to earn points.
  3. We will set up a Reward Club Account to record Points earned or redeemed within the Launceston, Bude and Crediton branches of Homeleigh Garden Centre.
  4. Reward Club points cannot currently be earned or redeemed at Homeleigh.co.uk
  5. The Reward Club offers 1 Point for every whole £1 spent in each transaction. For example, a spend of £3.35 will earn 3 Points.
  6. Reward Club does not operate in any concessions within our Stores (i.e. Car Wash, Pet Grooming, Bonmarche, Pets Corner or Regatta) and points cannot be earned or redeemed within these concessions.
  7. Reward Club runs across all Homeleigh departments except Homeleigh Hair and Beauty which operates its own loyalty scheme. Points earned via Reward Club cannot be earned or redeemed in Homeleigh Hair and Beauty. Where there are other specific exclusions these will be clearly displayed.
  8. Reward Club may, from time to time, run additional points events. These will be displayed within Store and on Homeleigh.co.uk.
  9. Points cannot be redeemed until credited to a Reward Account, this may take up to 24 hours to fully credit.
  10. Each Point is worth 1p when redeemed against purchases in our Launceston, Bude and Crediton branches.
  11. Points have no cash value and cannot be refunded for cash or other credit.
  12. Points are not earned when purchasing / loading additional funds onto a Homeleigh Gift Card. However points are earned on purchases where the Homeleigh Gift Card is used as full or part payment.
  13. Customers which hold accounts and are invoiced for goods purchased are not eligible for the Homeleigh Reward Club.
  14. To redeem points, the card must be registered (Name, Address, Telephone and Email), please allow up to 30 days for your Reward Card to be registered on our system.
  15. All Reward Club collectors must have a resident UK, Channel Island or Isle of Man address. Changes of address, surnames, titles and email addresses must contact us. Collectors must be over 18.
  16. Points have no expiry date but are lost if the relevant Reward Club Account is closed or the Reward Club programme ends.
  17. Redeemed Points cannot be used again. If a transaction on which Points are issued or redeemed is cancelled, reversed or not completed, we will reverse the associated Points movement. If insufficient Points are available, or we suspect fraud or misconduct, Rewards may be refused or cancelled.
  18. Points are personal to a Reward Club Account and cannot normally be transferred. Points can only be transferred from a Reward Club Account to another Reward Club Account on death or divorce if adequate evidence of the legal division of Points is given to us.
  19. Points can only be earned, held, transferred or redeemed as set out in these Rules. Any other use, award, sale, exchange or transfer of Points, or attempt to do so, is a serious breach of these Rules. Any Points not earned and held in accordance with these Rules will be invalid and cannot be redeemed for Rewards. Any such Points on a Reward Club Account will be deducted.
  20. Points from more than one Reward Club Account cannot be combined to redeem on the same till transaction.
  21. If a Collector forgets to present their Reward Club card when purchasing eligible products, these can be added to the Reward Card at a later date (within 3 months of the date on the receipt, and the receipt dated on/after 5th March 2018) by presenting the receipt and the Reward Card to the till staff. These points will be credited on a 1 point per whole £1 spent regardless if there were additional promotional points on offer at the time of the original purchase.
  22. Our Reward Club Privacy Policy (which is part of these Rules) sets out the information that we will gather on Reward Club Collectors, how a Reward Club Collector uses his/her Reward Card and earns and redeems Points, how this information will be used and who it may be shared with. It is included on every registration form, on certain other materials we publish and is available from us. We will comply with our Reward Club Privacy Statement – every Reward Club Collector should read it carefully. If a Reward Club Collector notifies us that they do not wish to receive marketing information from us or be contacted by us for promotional purposes in connection with Reward Club we will remove them from the marketing list.
  23. Reward Club Cards remain the property of Homeleigh Garden Centre Ltd and must be returned to us on request or destroyed when no longer valid for use. The Collector is responsible for the security of the Reward Club Card issued on his/her Reward Club Account and all Vouchers issued on that account. If a Reward Club Card is lost, they should contact us immediately. Vouchers should be treated like cash. We cannot be responsible for any unauthorised use of Points or any lost or stolen Vouchers.
  24. We may close any Reward Club Account on which no Points have been earned or redeemed for a continuous period of at least 12 months. We may also, on notifying the Collector, immediately suspend or terminate the rights of any Collector, and/or close any relevant Reward Club Account, if they breach these Rules, if we reasonably believe that they have dealt with Points in a manner not permitted by these Rules, if there is any theft from or misconduct in connection with us, if they supply false or misleading information to us or if they are abusive or offensive to any member of our staff. A Collector can close his/her Reward Club Account at any time by notifying us at [email protected]. If a Reward Club Account is closed everyone’s rights to redeem Points from that Reward Club Account are lost.
  25. We may make changes to these Rules at any time and we reserve the right to cancel or change the Rewards Club without any notice. Earning or redeeming Points on a Reward Club Account will constitute acceptance of the revised Rules. We may suspend or terminate Reward Club at ANY time, if this happens all Reward Club Accounts will be suspended or terminated, along with any points collected.