Delivery

At Homeleigh Garden Centre we believe in offering you the best quality delivery service and are continually looking at ways of improving delivery service to you. Should you have any further queries please do not hesitate to contact us, or call the number above for further details.

Please note that the delivery terms below relate to online purchases only.

 

 Cost

 Weight

 Description

£1.00

Up to 100g

Royal Mail 2nd class post

Easy to post items (Letter thickness items)

Items despatched Monday to Friday

All UK regions covered

We aim to dispatch within 24 hours of receipt of order for those products that sit in stock in our warehouse, so that you should receive your goods within 3-5 working days of ordering.

£3.95

Up to 2kg

Royal Mail Tracked 48 service

Easy to post items

Items despatched Monday to Friday

All UK regions covered

We aim to dispatch within 24 hours of receipt of order for those products that sit in stock in our warehouse, so that you should receive your goods within 3-5 working days of ordering.

£6.95

2kg to 30kg

Courier Service

Non bulky items & mixed boxes

Courier related orders received up to 12 noon will be despatched the same day for those products that sit in stock in our warehouse, so that you should receive your goods the following day.

Excl: Weekends and Bank Holidays

Consignment Tracking Available

Unfortunately our standard delivery service is not a timed service

*Scottish Highlands - Scottish Islands - Northern Ireland - Channel Islands - Isle of Man & Scilly Isles  postcodes - incur an additional charge and a longer delivery period. 

Please contact us, or call the number above for further details. 

£POA

Over 30kg

For bulky items arriving on a pallet.*

There will be a 3-5 day delivery period; the delivery company will phone the customer to arrange a convenient delivery time.

If you are not in to receive delivery on the given day you will be charged for a re-delivery. 

Please note that these items (arriving on a pallet) will be delivered to the address kerbside or nearest door/access point if this is logistically possible and under the discretion of the delivery driver. 

Homeleigh Garden Centre uses external delivery companies and therefore cannot expect (and it is not the responsibility of) delivery personnel to assist with the moving and handling of your item into houses, doorways, outbuildings or garages etc. 

When ordering bulky items, please ensure you have the means to handle these items when delivery is received and that you are able to dispose of the packaging material appropriately.

Please contact us, or call the number above for further details.

 

Local Delivery

Homeleigh offers a local delivery service for heavy orders (orders over 30kg). Please note that this is exempt from our free delivery policy. The cost of delivery is determined on a order by order basis and is normally charged by distance from our store in Launceston. Please call us for more information.

Cancellation of Order Due to Delivery Issues

Homeleigh reserves the right to cancel orders if the item is 'Out of Stock' or alternatively is no longer available to us.

The delivery details above may vary however, if there are any issues with the delivery address or items incur an extra charge.

We will contact you to inform you and either arrange for the additional payment to be made, or give you the option to have a full refund and cancel the order.

Despatch by Courier

Our couriers do not operate on bank holidays; religious holidays and national holidays so please take this into account when calculating when to expect delivery.

Please note:

If a delivery is refused and returned back to us, a re-delivery charge will need to be paid to re-arrange the delivery.

Our couriers will attempt to deliver a maximum of 3 times (except for large items delivered on a pallet - see above).

If unsuccessful, your order will be returned to us and a re-delivery charge will need to be paid to re-arrange the new delivery.

Orders received on Friday after 12 noon will not be dispatched until the following Monday (not including Bank Holiday Mondays where the item will be despatched Tuesday) and will be delivered to you Wednesday.

If goods are out of stock and/or unavailable, and/or listed incorrectly, Homeleigh Garden Centre Ltd reserves the right to refuse the sale and will offer the customer a full refund.

If the goods are incorrectly priced Homeleigh will also offer the product at the correct retail price.

*Not Mainland UK?

Some postal codes in:

Scottish Highlands - Scottish Islands - Northern Ireland - Channel Islands - Isle of Man & Scilly Isles 

May incur an extra Delivery Charge and possibly an extended delivery time (up to 2-5 working days). 

Simply add your items to basket, and when you view your basket you will be able to enter your postcode for a shipping price

These extra delivery charges have been added from the delivery company to us, and with regret we are unable to waiver these extra charges on your behalf. 

If in doubt, please contact us, or call the number above for more information.

Receipt of Products

If you order products from separate delivery bands you will only be charged the highest delivery cost.

Deliveries to Multiple Addresses

If you would like to have your order dispatched to separate addresses, please complete a separate order for each address.

Separate delivery charges will apply to each address.