Returns

Change or cancel an order:

If you wish to change or cancel an order, please contact our Customer Service team:

by phone: on 01566 773147 any time between 8am and 5pm Monday to Friday

by email at customerservices@homeleighonline.co.uk

Please have your order number and date the order was placed to hand. If your products have already been delivered, then you will need to follow our returns procedure as stated below.

Returns procedure:

We hope you will be pleased with your purchase. Should you wish to return anything you purchased from us, we will be happy to refund or exchange a product provided it is in a fully resalable condition.

Returns should be made within a reasonable time (usually 30 days) and in original, undamaged packaging.

If we find that the product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

Delivery of Returns:

Please contact our customer services department by by email (customerservices@homeleighonline.co.uk) with the following information: order number, stock number, the reason for the return and whether you want a refund or a replacement. We will email you back with further instructions.

If items are unwanted or unsuitable then it is the customer's responsibility to arrange for the delivery of the goods.

In cases where items are incorrect or damaged we will cover the costs of return. In some cases we can arrange for a courier to collect the item on a suitable weekday.

Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of any return postage charges will be given in the instance of incorrect, damaged or faulty goods only.

All returns must include a name and the order number as stated on the invoice.

Refund policy

Delivery charges:

We will issue a full refund of your returned items once we have received them including any return postage when a product is faulty or damaged, but not when a product is simply unwanted then we only refund the original purchase price not including original postage. We reserve the right to make a charge of £10 to cover the collection cost of unwanted items if required.

Unwanted purchases of bulky furniture & goods. Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) and the proposed location before ordering large pieces of furniture, or goods to ensure a successful delivery, and to confirm that the product is the right size for your needs. Where large products are returned as unwanted, we reserve the right to make a charge of £75 to cover the collection cost.

None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see the Office of Fair Trading Website.

Track your order

You will be notified by email when your order has been packed and dispatched.

Despatched means your order has left our warehouse. Depending on our chosen carrier, you may receive a separate email from us that will detail how to track your order when it has left the warehouse.

Cancelled means your order has been cancelled either by you or us. If you find that your order has only been partially delivered, this may be because other items are being despatched from a different location. However, if your order is obviously incomplete, over-delivered or damaged, or if you wish to change or cancel your order, please email our Customer Service team or telephone on 01566 773147 between 8am and 5pm Monday to Friday.

The web site www.homeleigh.co.uk is an Internet service published by Homeleigh Garden Centre.

 

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All reasonable endeavours have been used to ensure that the content and accuracy of this website are consistent with normally accepted standards and practices. However, no warranty is given to that effect, in particular that the functions or material contained in the site are error-free, or that this site is free of viruses or bugs.

In no event, without limitation as far as permitted by English law, will Homeleigh Garden Centre be liable for any direct or indirect damages whatsoever arising from the use or loss of use, data, profits, negligence or other tortuous action, arising out of or in connection with the use of the site. Where Homeleigh Garden Centre publishes and provides links to other websites that are considered to be of interest, Homeleigh Garden Centre is not responsible for the content or accuracy etc. of any such sites.